Aviso de privacidad

PRIVACY NOTICE

Last updated: January 2026

At Chiwi Group, we deeply value the privacy and trust of our clients, prospects, collaborators, advisors, and business partners. All personal information is processed with strict confidentiality and under the highest administrative, technical, and physical security standards, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and all other applicable Mexican laws and regulations.

1. Data Controller

Chiwi Group
Registered address:
Casiopea 4994-13, La Calma,
Guadalajara, Jalisco, Mexico

Contact email: soporte@chiwicars.com
Customer service WhatsApp: +52 33 3780 8018

Chiwi Group is responsible for the processing and protection of your personal data.

2. Personal Data We Collect

We collect personal data strictly necessary for the proper provision of our automotive, electric mobility, technical, installation, consulting, insurance-related, and commercial services, as well as for compliance with legal, fiscal, and contractual obligations.

Means of Collection

Your personal data may be obtained through:

Directly from you, when you request information, contract services, purchase products, or complete digital or physical forms.
Indirectly, through authorized third parties acting on your behalf (e.g., dealerships, insurers, commercial partners, or strategic allies).
Automatically, through our website, digital platforms, CRM systems, cookies, analytics tools, or official social media channels.

Categories of Personal Data

The personal data we may collect include, but are not limited to:

Identification and contact data: full name, address, email address, phone number, social media profiles, occupation, age.
Financial and patrimonial data: tax information, payment methods, billing and invoicing history.
Vehicle data: brand, model, VIN/serial number, year, mileage, charger type, electrical system specifications.
Geolocation data: when required for technical, installation, on-site diagnostics, or support services.
Third-party related data: emergency contacts or references provided voluntarily by you.

Chiwi Group does not intentionally collect sensitive personal data, unless legally required or expressly authorized by the data subject.

3. Purposes of Processing Personal Data

Primary Purposes (Necessary)

Your personal data will be processed for the following primary purposes, which are essential to our commercial and service relationship:

To provide the products and services requested.
To perform installations, diagnostics, maintenance, consulting, and technical services.
To process payments, issue tax invoices, and manage accounting and administrative records.
To validate warranties, manage claims, and provide post-sale support.
To comply with legal, regulatory, fiscal, and contractual obligations.
To ensure service quality, operational control, and internal auditing.

Secondary Purposes (Optional)

Additionally, your data may be used for secondary purposes that are not essential but enhance your experience:

To inform you about new products, services, promotions, or strategic alliances.
To conduct market research, surveys, and statistical or performance analysis.
To invite you to events, training sessions, launches, or brand activities.
To maintain ongoing communication regarding service updates or improvements.

You may opt out of these secondary purposes at any time by sending an email to soporte@chiwicars.com with the subject line:
“I do not wish secondary purposes.”

Your decision will not affect the provision of contracted services.

4. Data Transfers

Chiwi Group may transfer your personal data only when strictly necessary and under confidentiality agreements, in the following cases:

To affiliates, subsidiaries, or strategic partners for service fulfillment.
To suppliers, technicians, or subcontractors solely for service execution.
To financial institutions or payment processors for transaction processing.
To competent authorities, when legally required.

We do not sell, rent, or commercially exploit personal data.

5. Data Retention and Security Measures

Your personal data will be retained only for the time necessary to fulfill the purposes described herein and to comply with applicable legal obligations.

Chiwi Group implements appropriate administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

6. ARCO Rights and Revocation of Consent

You have the right to Access, Rectify, Cancel, or Object (ARCO) to the processing of your personal data, as well as to revoke your consent at any time.

To exercise these rights, please send a request to soporte@chiwicars.com, including:

Full name and preferred contact method.
Clear description of the data and rights you wish to exercise.
Proof of identity or legal representation.

Chiwi Group will respond within a maximum period of 20 business days, in accordance with the law.

If you believe your rights have been violated, you may file a complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI).

7. Cookies and Similar Technologies

The website chiwi.group uses cookies and similar technologies to:

Ensure proper site functionality.
Collect anonymous usage statistics.
Improve navigation and user experience.
Integrate analytics tools and social media features.

You may disable cookies through your browser settings; however, certain features may be limited.

8. Protection of Minors

Our services are not directed at minors. If personal data of minors is provided, it must be done by a parent or legal guardian, who assumes responsibility for such consent.

9. Modifications to the Privacy Notice

Chiwi Automotive reserves the right to update this Privacy Notice at any time. Any changes will be published at chiwicars.com/privacidad or through official communication channels.

10. Acceptance of the Privacy Notice

By providing your personal data to Chiwi Group, you:

Confirm that you have read and understood this Privacy Notice.
Authorize the processing of your data for the stated purposes.
Accept lawful data transfers under applicable regulations.

11. Clause for External Partners and Independent Commercial Distributors

External partners, distributors, and independent commercial advisors collaborating with Chiwi Group agree to the following:

Shared responsibility: Chiwi Group protects advisors’ personal and banking data for payments, commissions, and communication under the same security standards applied to clients.
Authorized processing: Advisors authorize Chiwi Group to process their personal, tax, and banking data exclusively for administrative control and compensation purposes.
Prospective client data: Advisors may collect client data only for Chiwi-related services and must submit it exclusively through authorized systems (CRM, official forms, institutional email).
Legal independence: Advisors operate as independent commercial entities, with no employment relationship.
Confidentiality: All parties commit to confidentiality and lawful data processing.
Legal protection: Both Chiwi Group and its advisors are protected under the LFPDPPP and recognize mutual ARCO rights.